Ellam Mobile App

ELLAM Applications for Suppliers and Consumers, Terms of Use v1.0.0 dated 19Oct 2020

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.ellam.in website and ELLAM applications (“ELLAM” for Devotees and “ELLAM for Enterprises” for Organizations) owned by Anantham Online Pvt Ltd for mobiles and handheld devices.

Terms of Use

1. These terms of use (the "Terms of Use") govern your use of our website www.ellam.in (the "website") and application"ELLAM"and/or “ELLAM for Enterprises” for mobile and handheld devices (the "App"). The Website and the App are jointly referred to as the "Platform". Please read these Terms of Use carefully before you use the services. If you do not agree to these Terms of Use, you may not use the services on the Platform, and we request you to uninstall the App or not use the website. The Platform is owned, maintained and operated by Anantham Online Private Limited, further referred to as the “Company”, a private limited company incorporated under the Companies Act, 2013 and having its registered office at VP XX/843-B, Gowreesham, PRWA 142-A, Nagakkodu Lane, Puliyarakkonam, Trivandrum, India.
2. For the purpose of these Terms of Use, wherever the context so requires, "you", “user”, “users”, “Users”, “Consumer” or “User” shall mean any natural or legal person who shall transact on the Platform by providing registration data while registering on the Platform as a registered user. The terms "ELLAM", “ELLAM For Business”, "we", "us" or "our" shall mean Anantham Online Private Limited. The term “SUPPLIER” or “MERCHANT” means the legal entity or individual or person who offers product and/or services to the users. Both these terms are interchangeably used or called collectively as either “SUPPLIER” or “MERCHANT”. Further the term “Domain” or “domain” shall mean the area of business on which suppliers offers their product and/ or services categorically for the users for their purchase and use.
3. By installing, downloading or even merely using the Platform, you shall be contracting with and agree to the “Company” that you signify your acceptance to this Terms of Use and other ELLAM policies (including but not limited to the Cancellation & Refund Policy and Privacy Policy) as posted on the Platform and amended from time to time, which takes effect on the date on which you download, install or use the Platform, and create a legally binding arrangement to abide by the same.
4. ELLAM enables transactions on its Platform between participating Suppliers and buyers from different domains such as (a) Temples, (b) food and beverages, (c) consumer goods, and (d) other products and services ("Platform Services")that may be onboarded in future. The buyers ("Buyer/s") can choose from listed product and / or services and place orders ("Orders") offered for sale by various merchants/ suppliers.
5. ELLAM enables a facility for the delivery of products that the users have placed orders for, through this platform from various suppliers. Third party delivery service providers or the suppliers themselves act as the delivery service providers / partners who will be responsible for the pick-up and delivery services and completing respective tasks for the ordersinitiated by the users of the Platform (Buyers). The Platform Services and Delivery Services are collectively referred to as "Services". For both Platform and Delivery Services, ELLAM ismerely acting as an intermediary between the Suppliers and Buyers and/or Delivery Partners and Buyers and/or Suppliers.
6. Suppliers/ Merchants or the delivery partners may add an additional charge for the delivery services. A service fee (inclusive of applicable taxes whenever not expressly mentioned) is determined on the basis of various factors including but not limited to distance covered, time taken, demand for delivery services/Tasks, real time analysis of traffic and weather conditions, seasonal peaks or such other parameters as may be determined from time to time.
7. These Terms of Use are subject to modifications. We, Anantham Online Pvt Ltd, reserve the right to modify or change these Terms of Use and other Ellam policies at any time by posting modified documents on the Platform and notifying you of the same for your perusal. You shall be liable to update yourself of such changes, if any, by accessing the same. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the other Ellam policies and note the changes made on the Platform. As long as you comply with these Terms of Use, Ellam grants you a personal, non- exclusive, non-transferable, limited privilege to access, enter, and use the Platform.

Use of Platform and Services

1. All commercial/contractual terms are offered by and agreed to between Buyers and Suppliers and/or Merchants alone; with respect to products and services being offered by the Suppliers. The commercial/contractual terms include without limitation price, applicable taxes, shipping costs –where applicable, payment terms, date, period and mode of delivery, warranties –where applicable related to products and services and after sales services related to products and services.
2. We do not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Suppliers/Merchants. Ellam may, however, offer support services to Suppliers with respect to Order fulfilment, mode of payment, payment collection, call center support and other ancillary services, pursuant to independent contracts executed by Ellam with the Suppliers. The price of the product and services offered by the Supplier are determined by the Supplieritself and Ellam has no role to play in such determination of price in any way whatsoever.
3. ELLAM does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of the Suppliers/ Delivery Partners. You are advised to independently verify the bona fides of any particular Supplierthat you choose to deal with in the Platform and use your best judgment on that behalf. All Supplier offers and third-party offers are subject to respective party terms and conditions. ELLAM takes no responsibility for such offers.
4. ELLAM neither make any representation or warranty as to specifics (such as quality, value, salability, etc.) of the products or services proposed to be sold or offered to be sold or purchased on the Platform nor does it implicitly or explicitly support or endorse the sale or purchase of any products or services on the Platform. ELLAM accepts no liability for any errors or omissions, whether on behalf of itself or third parties. Also, ELLAM does not make any representation or warranty with respect to the product and services provided by the service/ delivery partners.
5. ELLAM is operating as an online marketplace and assumes the role of facilitator, and does not at any point of time during any transaction between Buyer and Supplier and/or Buyer and Delivery partner on the Platform come into or take possession of any of the products or services offered by Supplieror Delivery Partner. At no time shall ELLAMhold any right, title or interest over the products nor shall ELLAMhave any obligations or liabilities in respect of such contract entered into between Buyer and Supplier and/or Buyer and the Delivery Partner.
6. ELLAM is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Supplier and the Buyer. In case of complaints from the Buyer pertaining to efficacy, quality, or any other such issues, ELLAM shall notify the same to Supplier and shall also redirect the Buyer to the consumer to the call center / contact of the Supplier as registered with ELLAM. The Supplier / Delivery Partnershall be liable for redressing Buyer complaints.
7. Please note that there could be risks in dealing with underage persons or people acting under false pretense.

Terms and Conditions to Use ELLAM’s Website and Mobile Apps (Android and iOS)

You agree, undertake and confirm that your use of Platform shall be strictly governed by the following binding principles:

1. You shall not host, display, upload, download, modify, publish, transmit, update or share any information which:

1. belongs to another person and which you do not have any right to;
2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, slanderous, criminally inciting or invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
3. is misleading or misrepresentative in any way;
4. is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
5. harasses or advocates harassment of another person;
6. involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
7. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
8. infringes upon or violates any third party's rights including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity;
10. contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
11. provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
12. provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
13. contains video, photographs, or images of another person (with a minor or an adult);
14. tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
15. engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of products related to the Platform. Throughout these Terms of Use, ELLAM’s prior written consent means a communication coming from ELLAM’s Legal Department, specifically in response to your request, and expressly addressing and allowing the activity or conduct for which you seek authorization;
16. solicits gambling or engages in any gambling activity which is or could be construed as being illegal;
17. interferes with another user's use and enjoyment of the Platform or any third party's user and enjoyment of similar services;
18. refers to any website or URL that, in our sole discretion, contains material that is inappropriate for the Platform or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use;
19. harm minors in any way;
20. infringes any patent, trademark, copyright or other intellectual property rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
21. violates any law for the time being in force;
22. deceives or misleads the addressee/users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
23. impersonate another person;
25. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any criminal offence or prevents investigation of any offence or is insulting any other nation;
26. is false, inaccurate or misleading;
27. directly or indirectly, offers, attempts to offer, trades or attempts to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force; or
28. creates liability for us or causes us to lose (in whole or in part) the services of our internet service provider or other suppliers.

2. You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, "password mining" or any other illegitimate means.
3. You shall not probe, scan or test the vulnerability of the Platform or any network connected to the Platform nor breach the security or authentication measures on the Platform or any network connected to the Platform. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to Platform, or any other Buyer, including any account on the Platform not owned by you, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Platform.
4. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about us or the brand name or domain name used by us including the name “ELLAM”, or otherwise engage in any conduct or action that might tarnish the image or reputation, of “ELLAM” or Supplier on platform or otherwise tarnish or dilute any “ELLAM’s” trade or service marks, trade name and/or goodwill associated with such trade or service marks, as may be owned or used by us.
5. You shall not engage in advertising to, or solicitation of, other users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Platform. It shall be a violation of these Terms of Use to use any information obtained from the Platform in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than us without our prior explicit consent. In addition, We can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
6. We reserve the right, but has no obligation, to monitor the materials posted on the Platform. ELLAM shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE PLATFORM AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect ELLAM views. In no event shall ELLAM assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that you have all necessary rights in and to all Content which you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information.
7. It is possible that other users (including unauthorized users or 'hackers') may post or transmit offensive or obscene materials on the Platform and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Platform, and that the recipient may use such information to harass or injure you. We do not approve of such unauthorized uses, but by using the Platform You acknowledge and agree that we are not responsible for the use of any personal information that you publicly disclose or share with others on the Platform. Please carefully select the type of information that you publicly disclose or share with others on the Platform. 8. ELLAM shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services), hacking, pen testing attempts without our prior consent or a mutual legal agreement.

Account Registration – Consumer

1. You may access the Platform by registering an account (" ELLAM ConsumerAccount") using your mobile number, email id, name and address.
2. We will create your ELLAM Consumer Account for your use of the Platform services based upon the personal information you provide to us. You shall have only one ELLAM Account and are not permitted to create multiple accounts. ELLAM reserves the right to suspend such multiple accounts without being liable for any compensation where you have created multiple accounts on the Platform.
3. You agree to provide accurate, current and complete information during the registration process and update such information to keep it accurate, current and complete.
4. Your access to the application is enabled through an OTP based validation. The session is remainedvalid until the consumer clears app history or ask for logout from the application. Hence it is the soul responsibility of the consumer to ensure unauthorized access to his/her account by accessing his/her mobile.
5. Incase customer wants to logoff from the application during an unpleasant even of the loss of his/her handset or being doubtful of unauthorized access of his account, he/she should immediately contact the support team of ELLAM either directly or through the means of contact provided in its website (www.ellam.in) to disable consumer account details.
6. Goods and services purchased from the Platform are intended for your personal use and you represent that the same are not for resale or you are not acting as an agent for other parties.

Order Booking and Financial Terms

1. The Platform allows the Buyers/ Consumersto place Orders and upon acceptance of such Orders by the Suppliers/Merchants, ELLAM will, subject to the terms and conditions set out herein, facilitates real time update of the status as been confirmed and updated by the authorized user/s of the supplier/ merchant.
2. ELLAM does not own, sell, resell on its own such products offered by the Supplier/Merchant, and/or does not control the Suppliers/Merchants or the related services provided in connection thereof. As a general rule, all Orders placed on the Platform are considered ‘Ordered’ unless the supplier on the other side, confirms the acceptance and the completion (in case of services) of the services. Incase of any delivery services, being requested by the Consumer during order booking, it is the sole responsibility of the supplier to arrange the same and ensure that the product is being delivered to the consumers on time.
3. However, upon Buyer’s successful completion of booking an Order, we shall share an alert in the form of notification along with receipts been automatically been made available in their application.
4. In addition to the foregoing, we may also contact you by phone and / or email to inform and confirm any change in the Order, due to availability or unavailability or change in Order or change in price of any item in the Order as informed by the Supplier/Merchant. Please note that any change or confirmation of the Order shall be treated as final.
5. All payments made against the Orders or Services on the Platform by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. You understand, accept and agree that the payment facility provided by ELLAM is neither a banking nor financial service but is merely a facilitator enabling an electronic, online payment gateway using the existing authorized banking infrastructure and credit card payment gateway networks.
6. Buyer agrees to pay for the total amount for the Order placed on the Platform. ELLAM will collect the total amount in accordance with these Terms of Use and the pricing terms set forth in the applicable listing of product or restaurant service for the particular Supplier/Merchant, apart from the delivery fees for Delivery Services where applicable and a processing fee.
7. In connection with Buyer’s Order, he/she will be asked to provide customary billing information such as name, billing address and credit card information either to us or our third-party payment processor. While being redirected to the third-party payment processor, he/she may be subject to terms and conditions governing use of that third party's service and that third party's personal information collection practices. Please review such terms and conditions and privacy policy before using the Platform services. Once the Order is confirmed you will receive a confirmation email summarizing the confirmed booking.
8. The prices of the product and services reflected on the Platform, including packaging or handling charges, are determined solely by the Supplier/merchant and are listed based on Supplier’s / Merchant’s information. The transactions are bilateral between the Supplier and Buyer.

Cancellations and Refunds

1. The platform does not offer any cancellation facility of orders for the temple services. When an order is placed (Offering) for a temple for a particular date, the temple authorities, on their discretion, shall propose to modify the date of that order based on the possibility / feasibility to perform the offering (pooja) at the temple. In such a scenario, the order for the offering shall be executed by the respective temple on the new date as proposed by the temple authorities instead of the actual order date requested by the consumer.
2. You agree that, in such as scenario, you shall not claim for any refund or cancellation of the order submitted through ELLAM.
3. Once submitted, its not possible to change the temple for which the order is created. You shall not claim any refunds or request for any cancellation or modification of the order to change the temple for which the order has been created.
4. Refunds for the payments, if not processed by the respective banks of the consumer is refunded by the bank itself. You completely understand the fact that we ELLAM is not responsible for any payment failures at the side of the consumer’s bank.
5. Ellam reserves the right to change or modify the cancellation and refund policies time to time and for domains to domain.

Terms of service

1. The Buyer agrees and acknowledges that ELLAM shall not be responsible for:

1. The services or goods provided by the Supplier/Merchant including but not limited to serving of food Orders suiting your requirements and taste;
2. The Supplier’s/ Merchant's services or goods not being up to Buyer expectations or leading to any loss, harm or damage to him/her;
3. The availability or unavailability of certain items on the menu;
4. The Merchant serving the incorrect Orders; or
5. Product liability of goods provided by Merchants.

2. The details of the menu and price list available on the Platform with respect to Temple services, goods or any other services are based on the information provided by the Supplier/Merchant and ELLAM shall not be responsible for any change or cancellation or unavailability.
3. Buyers and Merchants agree and acknowledge that ELLAM is not responsible for any liability arising out of delivery services provided by Delivery partner or the Supplier/Merchant themselves to the Buyers.
4. Buyers may not be able to avail Services if their delivery location is outside ELLAM’s current scope of Service. ELLAM will keep the Buyer informed of the same at the time of confirming his/her Order booking.
5. The Buyer understands that ELLAM’s liability ends once Order has been delivered to him/her by the delivery partner.

Services provided:

1. Buyer shall be required to provide credit or debit card details to the approved payment gateways while making the payment on the Platform. In this regard, Buyer agrees to provide correct and accurate credit/ debit card details to the approved payment gateways for availing the Services. Buyer shall not use the credit/ debit card which is not lawfully owned by Buyer, i.e. in any transaction, Buyer must use his/her own credit/ debit card. The information provided by the Buyer will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. Buyer shall be solely responsible for the security and confidentiality of his/her credit/ debit card details. We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card.
2. ELLAM does not offer any refunds against goods or services already purchased from a Merchantthrough the Platform unless an error that is directly attributable to ELLAM has occurred during the purchase of such product or services.
3. We constantly strive to provide you with accurate information on the Platform. However, in the event of an error, we may, in our sole discretion, contact you with further instructions.

General:

1.Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Platform. Only individuals who are 18 years of age or older may use the Platform and avail Services. If you are under 18 years of age and you wish to download, install, access or use the Platform, your parents or legal guardian must acknowledge and agree to the Terms of Use and Privacy Policy. Should your parents or legal guardian fail to agree or acknowledge the Terms of Use and ELLAM policies, you shall immediately discontinue its use. ELLAM reserves the right to terminate your account or deny access to the platform if it is brought to ELLAM’s notice that you are under the age of 18 years.
2.As we are providing services in the select cities in India, we have complied with applicable laws of India in making the Platform and its content available to you. We make no representation that the Platform and its contents are available or otherwise suitable for use outside select cities. If you choose to access or use the Platform from or in locations outside select cities, you do so on your own and shall be responsible for the consequences and ensuring compliance of applicable laws, regulations, byelaws, licenses, registrations, permits, authorizations, rules and guidelines.
3.You shall at all times be responsible for the use of the Services through your computer or mobile device and for bringing these Terms of Use and ELLAM policies to the attention of all such persons accessing the Platform on your computer or mobile device.
4.You agree and grant permission to ELLAM to receive promotional SMS and e-mails from ELLAM or allied partners. In case you wish to opt out of receiving promotional SMS or email please send a mail to info@ellam.in.
5.By using the Platform you represent and warrant that All registration information you submit is truthful, lawful and accurate and that you agree to maintain the accuracy of such information. 6.Your use of the Platform shall be solely for your personal use and you shall not authorize others to use your account, including your profile or email address and that you are solely responsible for all content published or displayed through your account, including any email messages, and your interactions with other users and you shall abide by all applicable local, state, national and foreign laws, treaties and regulations, including those related to data privacy, international communications and the transmission of technical or personal data.

Disclaimers

1. THE PLATFORM MAY BE UNDER CONSTANT UPGRADES, AND SOME FUNCTIONS AND FEATURES MAY NOT BE FULLY OPERATIONAL.
2. DUE TO THE VAGARIES THAT CAN OCCUR IN THE ELECTRONIC DISTRIBUTION OF INFORMATION AND DUE TO THE LIMITATIONS INHERENT IN PROVIDING INFORMATION OBTAINED FROM MULTIPLE SOURCES, THERE MAY BE DELAYS, OMISSIONS, OR INACCURACIES IN THE CONTENT PROVIDED ON THE PLATFORM OR DELAY OR ERRORS IN FUNCTIONALITY OF THE PLATFORM. AS A RESULT, WE DO NOT REPRESENT THAT THE INFORMATION POSTED IS CORRECT IN EVERY CASE.
3. WE EXPRESSLY DISCLAIM ALL LIABILITIES THAT MAY ARISE AS A CONSEQUENCE OF ANY UNAUTHORIZED USE OF CREDIT/ DEBIT CARDS.
4. YOU ACKNOWLEDGE THAT THIRD PARTY SERVICES ARE AVAILABLE ON THE PLATFORM. WE MAY HAVE FORMED PARTNERSHIPS OR ALLIANCES WITH SOME OF THESE THIRD PARTIES FROM TIME TO TIME IN ORDER TO FACILITATE THE PROVISION OF CERTAIN SERVICES TO YOU. HOWEVER, YOU ACKNOWLEDGE AND AGREE THAT AT NO TIME ARE WE MAKING ANY REPRESENTATION OR WARRANTY REGARDING ANY THIRD PARTY'S SERVICES NOR WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENCES OR CLAIMS ARISING FROM OR IN CONNECTION WITH SUCH THIRD PARTY INCLUDING, AND NOT LIMITED TO, ANY LIABILITY OR RESPONSIBILITY FOR, DEATH, INJURY OR IMPAIRMENT EXPERIENCED BY YOU OR ANY THIRD PARTY.
5. ELLAM DISCLAIMS AND ALL LIABILITY THAT MAY ARISE DUE TO ANY VIOLATION OF ANY APPLICABLE LAWS INCLUDING THE LAW APPLICABLE TO PRODUCTS AND SERVICES OFFERED BY THE MERCHANT
6. WHILE THE MATERIALS PROVIDED ON THE PLATFORM WERE PREPARED TO PROVIDE ACCURATE INFORMATION REGARDING THE SUBJECT DISCUSSED, THE INFORMATION CONTAINED IN THESE MATERIALS IS BEING MADE AVAILABLE WITH THE UNDERSTANDING THAT WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES WHATSOEVER, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK OR OTHER INFORMATION HEREIN. FURTHER, WE DO NOT, IN ANY WAY, ENDORSE ANY SERVICE OFFERED OR DESCRIBED HEREIN.
7. WE SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSSES OR INJURY ARISING OUT OF OR RELATING TO THE INFORMATION PROVIDED ON THE PLATFORM. IN NO EVENT WILL WE OR OUR EMPLOYEES, AFFILIATES, AUTHORS OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DECISION MADE OR ACTION TAKEN BY YOUR RELIANCE ON THE CONTENT CONTAINED HEREIN.

Intellectual property

1. We are either the owner of intellectual property rights or have the non-exclusive, worldwide, perpetual, irrevocable, royalty free, sub-licensable (through multiple tiers) right to exercise the intellectual property, in the Platform, and in the material published on it including but not limited to user interface, layout format, Order placing process flow and any content thereof.
2. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
3. You must not use any part of the materials on the Platform for commercial purposes without obtaining a license to do so from us or our licensors.
4. If you print off, copy or download any part of the Platform in breach of these Terms of Use, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Treatment of information provided by you

We process information provided by you to us in accordance with our Privacy Policy.

Governing law and dispute resolution

These Terms of Use are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this Platform, shall be subject to the jurisdiction of the courts at Kerala, India.

Contact Us

Please contact us atinfo@ellam.in for any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Platform.
Grievance Officer/Nodal Officer
In accordance with (1) Information Technology Act, 2000 and rules made there under, and (2) Consumer Protection (E-Commerce) Rules 2020l the name and contact details of the Grievance Officer/Nodal Officeris provided below:
Mr. Prasanth P Nair
Anantham Online Private Limited
Phone: +91 – 812908 77 66
Email: info@ellam.in
Time: Monday - Friday (9:00 - 18:00)